• Network Voice Administrator

    Job Location CA-ON-Toronto
    Posted Date 3 weeks ago(10/3/2018 12:32 PM)
    Number of Positions
    Job Industry
    Computer Hardware and Networking, Computer Software, Real Estate and Property Management
    Postal Code
    M5E 1W1
  • Job Description (EN)

    Network Voice Administrator

    Position Description


    Title: Network Voice Administrator

    Reports To:  Manager, IT Network



    • Support:
      • and maintain all local and wide area network connections, fixed-line voice / VOIP networks, associated hardware, software and communication infrastructure
      • and maintain all data (production and non-production environments) and telephony networks and liaise with third-party telecoms / ISP providers when necessary;
      • Corporate Facilities team with desk and office moves and physical IT asset re-locations;
      • Help Desk with incident troubleshooting and issues resolution, identifying and remedying network performance bottlenecks;
      • the Enterprise Business Applications team in providing necessary assistance during patching, maintenance, upgrades and other related activities associated with operating an application;
    • Troubleshoot voice and data network performance issues, analyze network traffic and provide capacity planning solutions;
    • Plan and implement any improvement, modification, or replacement of network infrastructure components, ensuring the stable operation and efficient performance of company networks;
    • Monitor system capacity to determine its effect on performance and recommend enhancements to meet new or changing network demands;
    • Ensure network and IP connectivity of all workstations, application servers, and back-end office infrastructure.
    • Other duties as assigned by reporting manager.



    • Diploma /Certificate in Information Technology or related technical field;
    • 2+ years of experience in implementing, operating and troubleshooting data networks;
    • CCNP Collaboration (CCIE Collaboration preferred)
    • Strong knowledge of Windows Desktop Operating Systems;
    • Strong experience with Cisco UCM platforms and associated technologies
    • Demonstrated experience of Cisco Switches, Routers, Firewalls, security appliances, networking protocols and technologies;
    • Experience configuring VPNs for remote access;
    • Work well under deadlines and pressure;
    • Strong analytical, problem solving and communication skills;
    • Ability to work within a team and in a fast-paced environment;
    • Ability to be on call after hours





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