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  • Bilingual Customer Care Coordinator

    Job Location CA-ON-Toronto
    Posted Date 3 months ago(9/18/2018 2:54 PM)
    Job Type
    Full Time/Temps plein
    Number of Positions
    Job Industry
    Real Estate and Property Management
    Postal Code
    M5E 1W1
  • Job Description (EN)

    Customer Care Coordinator

    Position Description


    Title: Bilingual Customer Care Coordinator

    Reports To:  Director of Marketing


    Position Summary:    This role is primarily responsible for contributing to a high occupancy rate and increasing tenant satisfaction.  This is achieved through demonstrating excellent skills in: tenant relations, communication, sales, administration and organization. Other projects and duties as required.




    Online leasing & Customer Care

    • Daily monitoring of vacancy to identify trouble spots.
    • Logging and responding to electronic and phone inquiries from prospective tenants
    • Communicating with Operations regarding rental inquires, applications, appointments and questions
    • Performing follow-ups with prospects, site staff, and operations managers with the intent to maintain 100% occupancy and high tenant satisfaction in all assigned assets
    • Answering incoming sales and administration calls
    • Responding to sales and administration emails.
    • Scheduling and tracking of appointments, liaising with operations.
    • Reviewing call recordings and tracking designated KPI’s
    • Providing refresher training and coaching to operational staff
    • Promoting a team based atmosphere with the onsite, regional and head office staff
    • Phone and onsite training
    • Daily monitoring of vacancy to identify trouble spots.
    • Provide support, training and coaching to operational staff
    • Support team and company based project and program initiatives

    Resident Satisfaction

    • Performing resident satisfaction, move-in, and move-out surveys over the phone with current tenants. Synthesizing and analyzing survey data
    • Providing real-time support for tenants via various contact methods


    • College or University education
    • Demonstrated history of outstanding customer relations skills
    • Computer proficiency
    • Excellent written and verbal skills
    • Sound organizational skills with the ability to multi task
    • Flexibility to work varying shifts within our hours of operation
    • Contributes to team atmosphere
    • Bilingual when required


    Please note that applications from all interested individuals are appreciated; however, we will only contact candidates that are selected for an interview.


    CAPREIT values diversity in the workforce and is an equal opportunity employer. 

    CAPREIT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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