Application Change Release and Support Lead

2 weeks ago
Job Type
Full Time/Temps plein
Number of Positions
M5E 1W1

Job Description (EN)

Title: Application Change Release and Support Lead

Reports To:  Head, Enterprise Business Solutions


Summary of Role:


This role will focus on application enhancement related changes. Primary responsibility will be creating and implementing application change management strategies and plans. This role will work as a strong partner with CAPREIT’s Center of Excellence (COE) and other business stakeholders ensuring fulfillment with the global operating procedures for changes to configurable items for different applications.


Functional Accountabilities:

  • Lead daily operational application admin support activities
  • Collaborate with COE and other technical resources on the delivery of requested application changes
  • Manage a structured release management policy, communicating change content details with Change Advisory Board / COE as a part of the change management process
  • Develop and maintain configuration repositories according to established version management approaches and methods
  • Manage change portfolio and product release notes/patches/upgrades with Application manager, with change requestors and with business users
  • Inform Application managers on the status of pertinent tasks
  • Maintain test plans, ensure subsequent fixes/application enhancements are tested using automated testing tools
  • Manage application admin, security and testing resources
  • Manage Application Management Services relationship and SLA’s with the vendor
  • Scope the change release requirements and augment the resources with vendors where required



  • Experienced in effectively interacting and communicating with business partners
  • Can consolidate requirements and translate them into deliverables


Application Change and support Concepts:

  • Develop, implement, and continuously improve the global change management processes and operating mechanisms within the COE and other business stakeholders to ensure all updates to the application production landscape are undertaken in a disciplined and controlled manner
  • Good facilitation skills and the ability to work effectively with peer and leadership teams
  • Has utilized in their career several different project methodologies and understands when different approaches are appropriate
  • Responsible for ensuring compliance and Segregation of Duties in process execution and represent changes at CAB and Architectural Review Board for approvals to release
  • Ensure that emergency releases to production are followed up and compliance reporting retrospectively prepared
  • Implement and operate the day to day management of the change and release management process for the COE - ensuring staff successfully create and execute change controls in line with standard operating procedures
  • Manage daily, ad-hoc and monthly operational security requests

Education and Experience:

  • University degree; (Business, IT, Computer Science, Math, or Engineering)
  • Minimum 5 years’ experience developing, scoping, defining, implementing, and then leading a change management service.( SAP, Salesforce, Sucessfactors)
  • Real estate experience an asset

Please note that applications from all interested individuals are appreciated; however, we will only contact candidates that are selected for an interview.


CAPREIT values diversity in the workforce, is an equal opportunity employer and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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