About the Role

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team.

Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

About the Director, Operations opportunity:

• Optimize Portfolio Performance: monitor vacancy, rent collection, arrears, procurement discrepancies, and operational reports. Implement corrective actions to maintain full occupancy and operational excellence. 
• Drive Financial Performance: maximizing revenue by managing operating and capital budgets, optimizing rent structures, controlling expenses, and identifying new revenue opportunities, such as parking and lockers.
• Lead Operations & Compliance: ensure full compliance with life safety standards, legal requirements, and corporate policies. Conduct inspections, address deficiencies, and respond to emergencies.
• Enhance Asset Value & Deliver Capital/Special Projects: develop and execute action plans to improve property aesthetics, operations, and long-term value. Oversee unit turnovers, capital projects, and major structural upgrades. Support due diligence and integration of new acquisitions.
• Oversee Legal & Tribunal Matters: manage LTB applications (AGI, N12, T2/T6, rent reductions), human rights cases, and insurance discovery/recovery hearings. 
• Liaison for Government Officials including: Property standard & Bylaw Officials, Technical Standard Safety Authority, Electrical Safety Authority, Fire department, Public Health Department, City councilors, MPP, Ministry of Housing, Social Housing, Police inspections (assist with investigations).
• Champion Resident Experience: resolve resident inquiries, manage rentention initiatives, negotiate settlements, and engage with tenant associations to maintain high satisfaction.
• Execute Marketing & Leasing Strategies: evaluate promotions, optimize rent tables, manage incentives, and implement strategies to address vacancies.
• Lead & Developing Teams: hire, train, coach, and mentor staff. Conduct performance reviews and performance management, and create development plans that support growth and accountability.
• Provide Strategic Asset Management: analyze financial statememnts, review capital requests, support procurement strategies, and collaborate with senior leadership on asset repositioning and revenue intiatives.