Title: Instructional Designer

Reports To: Training Program Manager, Operations

Position Summary:

The Instructional Designer is responsible for assessing, designing, developing and evaluating comprehensive learning solutions that align with organizational goals. They bring together tools, platforms, and content into a form that is easy to use, scalable, and delivers excellent user experience within our learning infrastructure.

Responsibilities:

Strategy & Planning

• Collaborate with subject matter experts (SMEs) and internal stakeholders to understand learning scope, vision, and content needs
• Clearly identify training program targets, user groups, learner characteristics, and skill gaps
• Design curriculum and learning paths for various subjects and skills while integrating organizational goals and vision into learning solutions
• Conduct regular assessments, surveys, focus groups, and other feedback methods to consistently understand employee learning needs
• Build business cases for solution designs and implementation

Learning Design, Development & Delivery

• Design and develop learning solutions (digital and blended) and training content, in strong collaboration with the Training Program Manager and stakeholders
• Design instructional prototypes, conduct testing, analyze results, and recommend improvements
• Develop and recommend learning assessment tools and metrics to measure adoption, progress, and post-training impact
• Gather and analyze feedback from training sessions to identify gaps and implement updates
• Provide coaching and training to staff on the delivery of learning solutions
• Facilitate training sessions as required
• Analyze existing learning programs and resources and identify areas for improvement
• Provide backup support for Training Facilitators and Training Leads as required

Learning Management System (LMS) Support & Administration

• Act as an administrator for the Learning Management System (LMS) including identifying, recommending, and implementing enhancements to the Training & Development team
• Create and manage the digital learning plan to maximize outputs in learning platforms
• Liaise with vendors and manage relationships with third-party providers supporting learning initiatives
• Prepare and distribute LMS training updates, outcomes reports, and trend analyses
• Maintain up-to-date training materials, handbooks, and user guides
• Keep current with educational technology trends and best practices
• Act as business unit leader for company ERP implementation, including testing, course creation, and collaboration with the implementation team
• Responsible for ongoing LMS maintenance and support

Project Management & Client Relationships

• Effectively manage training projects, timelines, and prioritization based on standards of work
• Participate in departmental or corporate projects where appropriate

Administrative/Other

• Maintain training materials, handbooks, and user guides
• Conduct research into learning and development issues, trends, and products
• Support general administrative tasks related to training operations

Qualifications:

• 3 years experience using Learning Management Systems
• 3-5 years professional experience developing learning content across multiple platforms (including mobile); experience with gamification and micro-learning is an asset
• Post-secondary degree in Human Resources, Instructional Design, Education, or related field
• Certification in Instructional Design
• Certification in Adult Learning Principles
• Certified Training and Development professional or equivalent is an asset
• Proficient planner, problem solver
• Experience successfully deploying and sustaining learning projects and programs into production
• Proficiency in authoring e-Learning software such as *Articulate Rise or Storyline or related authoring tools
• High level proficiency in using MS Office suite & web-based conference services such as Teams, and similar technologies
• Strong group facilitation and presentation skills at all levels
• Video editing skills
• Bilingual (French/English) written and verbal is an asset

What's in it for you?

• Competitive Base Salary between $65,000 - $75,000
• Paid Vacation
• Flexible Health, Dental & Vision Benefits 
• Employee Savings Plan
• Employee & Family Assistance Plan
• Learning & Professional Development