Title: Network Administrator

Reports To: Manager, IT Network

Responsibilities

• Support & Maintenance:
• Configure, support, and maintain all local and wide area network (LAN/WAN) connections, fixed-line voice/VoIP networks, associated hardware, software, and communication infrastructure.
• Administer and maintain all data (production and non-production environments) and telephony networks; liaise with third-party telecom/ISP providers when required.
• Assist the Corporate Facilities team with desk and office moves, including physical IT asset relocations.
• Provide escalation support to the Help Desk for incident troubleshooting and issue resolution, proactively identifying and resolving network performance bottlenecks.
• Partner with the Enterprise Business Applications team during patching, maintenance, upgrades, and application-related activities.
• Network Operations & Optimization:
• Troubleshoot and resolve network performance issues; analyze network traffic and provide capacity planning solutions.
• Plan, design, and implement network improvements, modifications, or replacements, ensuring the stability, scalability, and efficiency of company networks.
• Monitor system and network capacity to anticipate performance impacts; recommend enhancements to meet evolving business needs.
• Ensure reliable network and IP connectivity across all workstations, application servers, and back-end infrastructure.
• Collaboration & Mobility:
• Provide hands-on support across multiple offices, requiring regular travel to sites within the Greater Toronto Area (GTA) and occasional travel to other provinces.
• Maintain a regular in-office presence, typically 3–5 days per week.
• Other:
• Participating in on-call rotations and after-hours support is necessary.
• Perform additional duties as assigned by the reporting manager.

Qualifications

• Education & Certifications:
• Diploma/Certificate in Information Technology, Computer Science, or a related technical discipline.
• CCNA certification or equivalent required; CCNP or CCIE (Routing & Switching) preferred.
• Security and cloud focused knowledge are preferred.
• Technical Skills:
• 5+ years of hands-on experience implementing, operating, and troubleshooting enterprise data networks.
• Strong knowledge of Cisco IOS, Cisco Nexus OS, routing/switching protocols, Cisco VPN & remote access protocols, and Windows desktop operating systems.
• Demonstrated experience with Cisco UCM platforms and VoIP technologies (preferred).
• Proficiency with Cisco Meraki SD-WAN and Cisco Firewall technologies.
• Strong experience with Cisco switches, routers, firewalls, security appliances, and associated networking technologies.
• Familiarity with Cisco Identity Services Engine (ISE) and role-based access control (preferred).
• Experience with capacity planning and network performance monitoring tools.
• Experience with cloud-based networking (Azure, AWS, networking solutions) is an asset.
• Knowledge of network security best-practices, including VPNs, and endpoint security solutions preferred.
• Experience with virtualization technologies (VMware/Hyper-V) and wireless networking solutions (Cisco Wireless) is an advantage.
• Professional Skills:
• Strong analytical, problem-solving, and troubleshooting abilities.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Ability to work effectively both independently and as part of a cross-functional IT team in a fast-paced environment.
• Proven ability to meet deadlines and perform under pressure.
• Flexibility and willingness to participate in after-hours and on-call rotations.