Title: Systems Trainer

Reports To: Director, Training and Development

Position Summary: The Systems Trainer designs, develops, and delivers training programs for Yardi and other enterprise systems. This role supports property management teams and collaborates with corporate, regional, and operational teams to assess needs and implement training strategies.

Responsibilities:

• Deliver training sessions (in-person, virtual) on Yardi systems and other business processes.
• Develop and maintain training materials, guides, and e-learning content.
• Conduct needs assessments and recommends training solutions.
• Provide onboarding and ongoing training for staff.
• Act as a subject matter expert for Yardi-related inquiries.
• Collaborate with IT, Operations, and Yardi support to align training with system updates.
• Assist learners with, and document and escalate potential system issues
• Evaluate training effectiveness using feedback and performance metrics.
• Stay updated on Yardi changes and training best practices.
• Track training participation and escalate issues as needed.
• Use Learning Management Systems to manage training records.
• Identify and implement improvements in training delivery.
• Travel for in-person training as needed.
• Report training metrics to leadership.
• Track and manage training requests.
• Perform other duties as assigned.

Required Skills: 

• Strong presentation and facilitation skills.
• Perpetual problem solving and user support mindset.

• Ability to translate complex system functionalities into clear, user-friendly guidance, and adapt to different learning styles

• Ability to manage a busy training schedule.
• Ability to build collaborative relationships.
• Effective at coordinating schedules and groups.
• Proactive in identifying training needs.
• Skilled in creating training content and visual aids.
• Adaptable to change and flexible scheduling.
• Strong communication and interpersonal skills.
• Committed to supporting others.

Qualifications & Experience

• 5+ years of Yardi experience, preferably in training or support.
• Knowledge of property management workflows.
• Experience in adult learning and training delivery.
• Experience with Yardi implementation is an asset.
• Proficient in Microsoft Office and e-learning tools (e.g., Articulate, Captivate, LMS).
• Willingness to travel within Canada.
• Remote work may be possible.

Experience with these Yardi Modules:

Critical Applications:

• Voyager
• RentCafe (leasing and resident portal)
• CRM
• PAYscan
• Maintenance IQ
• Aspire
• Procure to Pay (for property management users)

Non-Critical Applications:

• Facility Manager
• Construction Manager
• CRM/Chat IQ
• Concierge
• Document Mgmt for SharePoint