Title: Training Programs Specialist, Operations

Reports To: Director, Training and Development

Position Summary:
The Training Program Specialist designs, implements, and manages national operations training programs to enhance employee skills and performance. Working closely with the Director of Training and Development, this role ensures training initiatives align with organizational goals, meet employee needs, and improve operational outcomes. Additionally, the Specialist drives process improvements and fosters innovation within the Training and Development team, continuously enhancing the efficiency and effectiveness of training strategies.

The ideal candidate has strong project management skills, including the ability to create detailed plans, set objectives, and manage time effectively to meet project goals. They excel at organizing tasks, identifying milestones, mitigating risks, and collaborating across teams. They also have experience coordinating large-scale initiatives within an organization that operates with a remote workforce. A strategic yet hands-on approach is key to delivering high-quality, impactful training initiatives on time.

Key Responsibilities:

• Partner with Director, Training and Development to align training programs and initiatives with operational goals and objectives.
• Design and develop a scalable operations training curriculum to address needs, including advancing new hire onboarding and readiness, and employee retraining and upskilling
• Work closely with the Learning Architect to implement blended learning solutions, leveraging in-person, virtual, and e-learning methods.
• Implement process improvements measures to optimize the efficiency, effectiveness, and scalability of internal training processes.
• Collaborate with Regional Training Leads, stakeholders, and operations leaders to assess training needs and identify improvement areas.
• Development and analyze operational training metrics to inform training priorities and initiatives.
• Monitor the effectiveness of training curriculum implementation using key performance indicators (KPIs) and feedback mechanisms.
• Continuously refine and enhance training curriculum based on data, feedback, and operational changes.
• Utilize various communication methods to expand our reach and enhance the visibility of training initiatives within the operations teams.
• Ensure a seamless delivery of new or updated training programs to Regional Training Leads, to enable their successful delivery in their portfolios.
• Ensure all training programs and initiatives comply with industry standards, organizational policies, and regulatory requirements.
• Maintain structured project plans and provide regular updates to key stakeholders and manager.
• Facilitate training sessions, including train-the-trainer where required

Required Skills

• Strong project and/or program management skills, with the ability to manage multiple initiatives simultaneously.
• Proven ability to analyze and evaluate program effectiveness and propose improvements.
• Experience with training facilitation and presenting.
• General understanding of Learning Management Systems (LMS) and eLearning tools an asset
• Excellent interpersonal and communication skills to engage stakeholders and build relationships.
• Proactive, results-oriented mindset with a passion for innovation.
• A strategic thinker with strong problem-solving and decision-making capabilities.

Qualifications

• 5+ years of experience in training program design and development, preferably in an operations-focused or remote office environments.
• 5+ years of experience in managing program and/or projects
• Formal training and/or certification in Project or Program Management
• Experience in Property Management or similar fields with a large remote workforce
• Ability to read and write in French is an asset.
• Ability to travel as needed for on-site training and program implementation.