• Senior IT Operations Analyst

    Job Location CA-ON-Toronto
    Posted Date 1 month ago(3/12/2019 12:00 PM)
    Number of Positions
    Job Industry
    Internet and Ecommerce, SAP and Data Warehousing
    Career Level
    Postal Code
    M5E 1W1
  • Job Description (EN)

    - Resolve escalated Help Desk tickets
    - Maintain users, groups and Organizational Units in Active Directory
    - Designing, maintain and test Group Policies
    - Daily monitoring of production SAP systems
    - Participate in the SAP transport and month end duties
    - Participate in the planning and implementation of Office 365
    - Exchange 2010 Administration
    - Administer Sharepoint 2013
    - Office 365/OneDrive/Sharepoint Online Administration
    - EMM Administration of mobile devices
    - DOS & PowerShell scripting for Windows and O365
    - Server and Endpoint patching
    - Monitor and maintain backup and DR systems
    - Provide audit support for ITGC
    - To prepare and deploy Desktop Imaging
    - To provide all aspects of technical support for Windows based systems and SQL Server database in a proactive and reactive mode and ensure the systems perform within the terms of their respective service level agreements
    - Develop and maintain system documentation, processes and procedures and updating of such documents on regular basis
    - Provide status reports of projects to the management
    - To support and adhere to company security policies
    - Expected to provide after-hours support, including the occasional weekend/evening to perform upgrades, repairs or troubleshooting
    - Expected to deliver results within given time frames, ensuring that the standard of your work is maintained. You will be expected to document your work in line with team standards
    - Keep up to date with industry technology and advice on skill gaps and approaches
    - Excellent working knowledge of Windows operating system administration and MS SQL administration Server
    - Minimum of three years of work experience in IT support
    - Experience working with third party and cloud-based vendors
    - Strong knowledge of Windows Desktop Operating System and Windows Server Administration
    - Knowledge of incident, problem and change management process implementation
    - A self-starter with the ability to work to tight timelines and be prepared to work occasional overtime
    - Communicate effectively with customers, and work well under pressure. Need to be conscientious and see problems through to a completion with a high emphasis on problem ownership
    - Able to organize their time effectively on a daily and weekly basis with a high emphasis on efficient self-time management; reporting problems and requesting assistance as required
    - Excellent attention to detail, diligence and professionalism necessary for a business support role
    - Excellent customer-facing skills
    - Will have experience of working as part of team
    - Competent at multi-tasking and prioritization; highly organized in prioritizing system support & maintenance against business cycles


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